Privacy Policy

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

• Name

• Email address

• Phone number

• Business name

• Service inquiries or messages

• Any additional information submitted through contact forms or SMS

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Referring websites

• General analytics data

This information helps us understand how our website is used and improve user experience.

2. How We Use Your Information

We use collected information to:

• Provide IT services and support

• Communicate with you about your inquiries

• Send appointment confirmations, updates, and service notifications

• Improve our website and service offerings

• Send SMS messages (with your consent)

• Maintain internal records and documentation

• Comply with legal and regulatory requirements

We do not sell or rent personal information to third parties.

3. SMS/Text Messaging Policy

By providing your phone number, you consent to receive SMS messages from NextPoint Technology related to:

• Service updates

• Appointment reminders

• Support notifications

• Follow-ups

• Important account or system alerts

Your Rights for SMS Communications

• You may opt out at any time by replying STOP.

• You may request more information by replying HELP.

• Standard message and data rates may apply.

• We do not share or sell phone numbers for SMS marketing.

We retain phone numbers only as needed to provide services.

4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted communication

• Secure password and authentication practices

• Limited internal access to personal information

However, no method of electronic storage or transmission is 100% secure.

5. Sharing of Information

We may share information only when necessary:

• With trusted service providers who assist in delivering IT services

• With SMS delivery partners (for sending messages you opted into)

• When required by law, regulation, or legal process

We do not allow partners or vendors to use your information for their own marketing.

6. Cookies & Tracking Technologies

Our website may use cookies or analytics tools to improve functionality and analyze user behavior. You may disable cookies through your browser settings.

7. Your Rights

Depending on your location, you may request:

• Access to your personal data

• Correction of inaccurate information

• Deletion of your data

• Opt-out of marketing messages (email or SMS)

To submit a request, contact us using the information below.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. The “Last updated” date reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

NextPoint Technology
Dubuque, IA
Email: webmaster@nextpoint.technology
Phone: 563.213.5648