Terms of Service
1. Agreement to Terms
By accessing our website, engaging our services, or submitting payment to NextPoint Technology, LLC (“NextPoint,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our services.
2. Services
NextPoint Technology provides IT consulting, managed services, cybersecurity services, cloud services, website services, and related technology support (“Services”).
Specific services, deliverables, pricing, and scope will be defined in:
A written proposal
A Statement of Work (SOW)
An executed Master Services Agreement (MSA)
Or written approval via email or ticketing system
Anything not explicitly included is considered out of scope.
3. Client Responsibilities
Clients agree to:
Provide accurate and complete information
Maintain valid software licenses and hardware warranties unless otherwise agreed
Designate authorized contacts for requests and approvals
Maintain reasonable security practices on their end
NextPoint is not responsible for failures caused by inaccurate information, unsupported systems, or third-party providers.
4. Fees and Payment Terms
Invoices are due Net 15 unless otherwise stated in writing
Late payments may incur a 1.5% monthly finance charge (18% annually) or the maximum allowed by law
Client is responsible for all applicable taxes, fees, and third-party charges
Failure to pay may result in suspension or termination of services.
5. Suspension and Termination
NextPoint reserves the right to:
Suspend services for accounts more than 30 days past due
Terminate services for nonpayment, abuse, or breach of these Terms
Emergency or security-related work during suspension will be billed separately.
Either party may terminate services with written notice as outlined in the applicable agreement.
6. No Guarantees
Technology fails. Networks go down. Vendors break things.
While we follow industry best practices, NextPoint does not guarantee:
Uninterrupted service
Complete prevention of security incidents
Recovery from all data loss events
Performance of third-party vendors or software
7. Limitation of Liability
To the maximum extent permitted by law:
NextPoint shall not be liable for indirect, incidental, special, or consequential damages
Total liability shall not exceed the fees paid to NextPoint in the three (3) months preceding the claim
This includes but is not limited to lost profits, lost data, or business interruption.
8. Data, Security, and Backups
Unless explicitly stated in writing:
The client is responsible for data ownership
Backups are not guaranteed unless contracted
Disaster recovery times are best-effort estimates, not guarantees
Clients are encouraged to maintain independent backups.
9. Third-Party Services
NextPoint may recommend or resell third-party products or services. We are not responsible for:
Outages
Security incidents
Pricing changes
Feature changes
Vendor discontinuation
Third-party terms apply.
10. Confidentiality
Both parties agree to maintain confidentiality of non-public information obtained during the course of business, except as required by law.
11. Intellectual Property
All tools, scripts, documentation, configurations, and processes developed by NextPoint remain our intellectual property unless otherwise agreed in writing.
Clients receive a non-exclusive right to use deliverables for internal business purposes only.
12. Indemnification
Client agrees to indemnify and hold harmless NextPoint from claims, damages, losses, and expenses arising from:
Client misuse of services
Violation of laws or regulations
Breach of these Terms
13. Governing Law
These Terms are governed by the laws of the state in which NextPoint Technology, LLC is registered, without regard to conflict of law principles.
14. Changes to Terms
NextPoint reserves the right to update these Terms at any time. Continued use of services constitutes acceptance of revised Terms.
15. Contact Information
NextPoint Technology, LLC
Email: info@nextpoint.technology
Website: https://nextpoint.technology
